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True Media Concepts
Food for thought
Good people are good because they've come to wisdom through failure. We get very little wisdom from success, you know. 
William Saroyan
Testimonies
I have found Lisa very comfortable and easy to talk to in all areas of life, especially in helping to motivate and inspire me in reaching my goal. London, UK.
She encouraged me to set realistic deadlines both in terms of short and long-term goals and I believe the casual but firm way she approached this will have a lasting effect on me. Ireland
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Dealing with difficult people
Dealing with difficult people is not always an easy thing to do, especially when the person happens to be someone you can not avoid and see on a regular basis. Try following these five steps to see if this helps you in managing or turning around the situation.
1. Examine yourself. Start by asking yourself in order to establish the root cause of the issue. Are you being extra sensitive to the situation? Is there a pattern with you and your interaction with them? Why do you believe they are being difficult towards you?
2. Neutral opinion. Seek trusted advice from a friend or colleague regarding the situation. It can be hard to remain objective sometimes when you feel emotional – anger, scared, humiliated. However, by undertaking this step you must agree to taking action – unless it is determined that further action would make the situation worse. Not taking action may make you look like a ‘complainer’ in the eyes of your confided friend or colleague.
3. Converse one-to-one. Have a private discussion with the person you are having the problem with. Explain to them how they are making you feel and the impact of those feelings – opposed to focusing on events or attacking the other person, for example, “I feel you do not trust me and it makes me wonder if you are hiding something which is why you do not trust me”. Be aware that the person may not be aware of their actions on you, so try to remain pleasant and attempt to reach an agreement about positive and supportive actions going forward.
4. Review agreements. Review the situation periodically – has the behaviour changed – better or worse? Determine if follow up discussions are necessary and then decide what action you wish to take. To continue confronting the situation alone, to become the peacemaker, or if you have support – escalate the situation to someone in authority.
5. Public Confrontation. As a last resort you can publicise their behaviour but this option is not for everyone. Asking them to stop their behaviour in public has a low success rate. However, dealing with the person with slight sarcasm, or making exaggerated physical gestures e.g. a salute or placing your hand over your heart to indicate a serious wounding, has better results.
