Influencing with Impact

This is a two day course. However for bespoke courses please do contact us so we can support your needs.

Successful learning outcome

This learner will have gained knowledge, tips and techniques on communication, influencing and negotiation. 

 

Course content

  • Understanding what is mean by ‘Influencing’ ‘communication’ and ‘negotiation’
  • Understand the negotiating framework
  • Understand the behaviour iceberg
  • Giving and receiving constructive feedback
  • Verbal behaviours; EARS and GOB
  • Powerful language
  • Negotiation preparation checklist
  • Influencing process
  • Powerful questioning
  • Listening skill
  • Resistance and conflict management
  • Being able to influence the management in their own area of responsibility
Website : beachshore