Managing Conflict

This is a two day course. However, for bespoke courses please do contact us so we can support your needs.

 

Successful learning outcome

This learner will have developed skills and techniques to be equipped to managing conflict and handle mistakes.

 

Course content

  • Understanding what is mean by ‘conflict’, ‘communication’ and ‘collaboration’
  • Recognise what causes conflict
  • Iceberg model
  • Resistance
  • Listening skills
  • Technique for managing conflict
  • Conflict handling modes
  • Handling mistakes
  • Being able to manage conflict within their own area of responsibility
Website : beachshore