Successful learning outcome
This learner would have gained a powerful introduction into some techniques and skills for coaching and mentoring.
Course content

- Understanding what is mean by ‘coaching’, ‘mentoring’ and ‘counselling’.
- Characteristics of a ‘coach’ and ‘mentor’
- Confidentiality
- Understanding SMART goals
- Understanding the GROW model
- Introduction to questioning
- Listening skills
- Establishing rapport